Compuware is unlike any 40-year-old software company you've ever seen; we are nimble, fast and obsessed with excellence and continuous improvement. The company's ongoing success depends on our employees--a diverse team of people with a set of key, common attributes. We seek positive, high-energy, innovative and assertive team players who have a strong desire to succeed in a team- and customer-oriented environment.
Customer Support plays a key role in Compuware’s mission to help our customers “Mainstream the Mainframe”. Our Customer Support team provides customers with technical solutions while optimizing the overall customer experience by taking the extra step to obtain a deep understanding of their technical problem(s) and overall objectives. They establish rapport and manage customer expectations, evaluate and report software problems and respond to inquiries relating to product installation, configuration, functionality and capabilities. They work to resolve customer issues by evaluating and reporting software problems, researching possible solutions and workarounds, and by assisting with product installations, configurations, and functionality.
This position involves direct communication (digital and phone) with customers as well as cross functional collaboration with product managers, account teams, and engineers. .
Compuware is unlike any 40-year-old software company you've ever seen; we are nimble, fast and obsessed with excellence and continuous improvement. We empower the world’s largest companies to excel in the digital economy by fully leveraging their high-value mainframe intellectual property. We do this by delivering highly innovative mainframe application development and performance optimization solutions that uniquely enable IT to drive business value.
We offer competitive salary, company-sponsored premium Medical & Dental Plans, company-paid Holidays, Vacation, Personal, Sick Days and a company matching 401(k) Plan. We are an EOE -Minorities/Women/Disabled/Veterans employer and VEVRAA Federal Contractor.